T’s & C’s
Last updated: August 2026
Welcome to our pottery studio. By making a booking or attending a session, you agree to the following Terms & Conditions.
1. General
These Terms & Conditions apply to all activities offered by the studio, including but not limited to:
Pottery Painting
Potter's Wheel Taster Sessions
Private Parties
School & Community Group Bookings
Mobile "Paint a Mug" Events
Workshops and Special Events
We reserve the right to amend these Terms & Conditions at any time. The latest version will always be available on our website.
2. Booking & Payment
Pottery Painting
Pottery painting sessions should be booked online.
A £5 studio fee per person applies to everyone attending the session, including anyone not painting.
The studio fee covers use of the studio, paints, glazing, firing and materials. It is not a deposit and is non-refundable except where required by law or if we cancel your booking.
Pottery is chosen and paid for during your visit. Prices currently range from approximately £15–£45.
Potter's Wheel Sessions
Full payment is required when booking unless otherwise agreed.
Parties & Private Events
Full payment is required when booking unless otherwise agreed.
3. Cancellations & Changes
Potter's Wheel Sessions
Cancellations made 48 hours or more before your session are eligible for either:
a full refund, or
one free transfer to another available session.
Cancellations or booking changes requested within 48 hours of your session are not eligible for a refund or transfer.
Failure to attend a booked session will be treated as a no-show and no refund or transfer will be offered.
Pottery Painting
Cancellations made 48 hours or more before your session are eligible for either:
a full refund, or
one free transfer to another available session.
Cancellations or booking changes requested within 48 hours of your session are not eligible for a refund or transfer.
Failure to attend a booked session will be treated as a no-show and no refund or transfer will be offered.
Private Events
Deposits are non-refundable unless we cancel the event.
4. Arrival
Please arrive around 10 minutes before your booked session.
Late arrivals may lose some of their session time and, for wheel throwing sessions, may not be able to join once instruction has begun.
5. Age Policy
Pottery Painting
Suitable for ages 6 years and over.
Potter's Wheel
Suitable for ages 8 years and over.
Anyone under the age of 16 must be accompanied and supervised by a responsible adult throughout the session. Parents and guardians remain responsible for children in their care at all times.
6. Accessibility
Our upstairs studio is not wheelchair accessible.
If you require accessible access, please let us know when booking. Our downstairs studio is fully accessible and, where possible, we will relocate your pottery painting session downstairs.
Please contact us before your visit if you have any accessibility requirements and we will do our best to accommodate you.
7. During Your Visit
We ask all visitors to:
Follow staff instructions at all times.
Respect other customers.
Treat studio equipment with care.
Wear suitable clothing that can get messy.
Tie back long hair during wheel sessions.
Remove rings, watches and loose jewellery before using the pottery wheel.
Anyone behaving in a manner that is unsafe, abusive or disruptive may be asked to leave without refund.
8. Pottery & Kiln Firing
Pottery is handmade and every piece is unique.
Although every care is taken, pottery can occasionally crack, warp or be damaged during drying or kiln firing due to the nature of ceramics.
For this reason, we cannot guarantee that every item will survive the firing process or that colours will appear exactly as expected after firing.
Where damage occurs due to an issue within our control, we will discuss appropriate options with you.
9. Collection
Finished pottery is usually ready:
Pottery Painting: approximately 3–4 weeks
Potter's Wheel Sessions: approximately 6 weeks
These times are estimates and may vary depending on kiln schedules.
We kindly ask that finished pottery is collected within 1 month of notification.
Items left longer than this may be donated or disposed of due to limited storage space.
10. Collection & Responsibility
Once your pottery has been collected from the studio, responsibility for its safe handling, transport and storage passes to you.
We cannot accept responsibility for accidental damage, breakages or loss after items have left our premises.
If you choose to have your pottery posted, this is done at your request. While we package items carefully, we cannot accept responsibility for damage or delays caused during postal or courier delivery.
11. Mobile "Paint a Mug" Events
Our mobile pottery painting service is available for bookings of 10 painters or more.
We provide:
Pottery
Paints
Brushes
Palettes
Sponges
Equipment
Guidance throughout the session
The organiser is responsible for providing suitable tables and chairs.
Travel within 20 miles of our studio is included. Additional travel may incur a charge, which will always be agreed before confirming the booking.
12. Photography
From time to time we may take photographs within the studio or at events for use on our website and social media.
If you do not wish to appear in photographs, please let a member of staff know before your session begins.
13. Personal Property
Personal belongings are brought into the studio at the owner's risk.
We cannot accept responsibility for loss or damage to personal belongings unless caused by our negligence.
14. Health & Safety
Our activities involve paints, water and ceramic materials.
Customers agree to follow all safety instructions provided by staff.
If you have any allergies, medical conditions or accessibility requirements that may affect your participation, please let us know before your session.
15. Liability
We are committed to providing a safe and enjoyable experience for all visitors.
Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so, including liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any rights you have under UK consumer law.
Subject to the above, our liability for any claim arising from your booking or attendance shall be limited to the amount paid for the relevant session.
16. Contact
If you have any questions about your booking or these Terms & Conditions, please contact us.
Email: glowingearthpottery@gmail.com
Address
Glowing Earth Pottery Studio
1502 Stratford Road
Birmingham
B28 9ET